Emergencies are issues that could risk health, safety, or security. Examples include:

• Major leaks or flooding
• No heating or hot water
• Gas leaks
• Serious electrical faults or exposed wiring
• Structural damage, such as a collapsed ceiling

For gas leaks, call XXXX immediately. For all other emergencies, contact your housing provider straight away atXXXX.(Again Cardo might be the first port of call for some contracts)

• Emergency repairs: usually completed within xx hours. (depends on contractual obligations)
• Urgent repairs: addressed within xxx depending on severity.(ditto)
• Routine repairs: scheduled at the earliest available date; timing may vary based on parts or contractor availability.

• Clear furniture or belongings from the work area
• Secure pets and children in another room
• Take note of any specific concerns or questions for the contractor

Cardo staff or contractors will always carry identification and wear uniforms with the Cardo logo. They may also provide a reference or job number when you report a repair. If you are ever unsure, you can call your housing provider at XXXX to confirm the appointment before letting anyone in.

Yes, ideally. If not, you can provide access to a trusted adult. For routine inspections, your housing provider usually gives advance notice.