Who are Cardo Group?
Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.
Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.
We are currently looking for a Receptionist Administrator to join our team in Cardiff.
Overall purpose of the role:
The Receptionist Administrator is responsible for providing a professional and friendly first point of contact for visitors, clients, and staff. This role includes managing the front desk and performing a range of administrative tasks to support the efficient functioning of the office. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Accountabilities/Responsibilities:
- Greet visitors, clients, and staff warmly and direct them appropriately.
- Manage incoming calls, transfer to relevant departments, and take accurate messages.
- Maintain the reception area, ensuring it is tidy and welcoming.
- Handle inquiries, both in person and via phone or email, professionally and efficiently.
- Monitor and manage visitor logs, issue visitor badges, and ensure security protocols are followed.
- Assist with general administrative tasks, supporting the Group functions as directed by the manager.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain and update company contact lists, directories, and databases.
- Prepare documents, presentations, and reports as required.
- Schedule and arrange appointments, meetings, and conference calls, including booking meeting rooms and organizing refreshments.
- Coordinate travel arrangements for staff.
- Provide excellent customer service to all visitors, clients, and staff, promoting a positive and professional image for Cardo Group.
- Any other tasks as directed by the manager.
Key Skills & Experience:
- Proven experience as a receptionist, office administrator, or in a similar customer-facing role.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
- Friendly, approachable, and professional demeanour.
- Strong attention to detail and problem-solving skills.
- Ability to work independently as well as part of a team.
If you are a motivated individual looking to contribute positively to our team, we encourage you to apply for this exciting opportunity as a Receptionist Administrator.
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site gym
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)