Receptionist Administrator

Who are Cardo Group?

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.

Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.

We are currently looking for a Receptionist Administrator to join our team in Cardiff.

Overall purpose of the role:

The Receptionist Administrator is responsible for providing a professional and friendly first point of contact for visitors, clients, and staff. This role includes managing the front desk and performing a range of administrative tasks to support the efficient functioning of the office. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Accountabilities/Responsibilities:

  • Greet visitors, clients, and staff warmly and direct them appropriately.
  • Manage incoming calls, transfer to relevant departments, and take accurate messages.
  • Maintain the reception area, ensuring it is tidy and welcoming.
  • Handle inquiries, both in person and via phone or email, professionally and efficiently.
  • Monitor and manage visitor logs, issue visitor badges, and ensure security protocols are followed.
  • Assist with general administrative tasks, supporting the Group functions as directed by the manager.
  • Handle incoming and outgoing mail, courier services, and deliveries.
  • Maintain and update company contact lists, directories, and databases.
  • Prepare documents, presentations, and reports as required.
  • Schedule and arrange appointments, meetings, and conference calls, including booking meeting rooms and organizing refreshments.
  • Coordinate travel arrangements for staff.
  • Provide excellent customer service to all visitors, clients, and staff, promoting a positive and professional image for Cardo Group.
  • Any other tasks as directed by the manager.

Key Skills & Experience:

  • Proven experience as a receptionist, office administrator, or in a similar customer-facing role.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
  • Friendly, approachable, and professional demeanour.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently as well as part of a team.

If you are a motivated individual looking to contribute positively to our team, we encourage you to apply for this exciting opportunity as a Receptionist Administrator.

Job Type: Full-time

Benefits:

  • Company pension
  • Free parking
  • On-site gym
  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (required)
  • Administrative experience: 2 years (required)

Licence/Certification:

  • Driving Licence (preferred)
Company: Cardo
Job Type: Full Time
Job Location: Cardiff
Position: Receptionist Administrator

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