Maintenance Business Support Manager

Who are Cardo Group?

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.

Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.

We are currently looking for a Maintenance Business Support Manager to join our team in Bristol.

Overall purpose of the role:

You will be responsible for providing support in managing the daily operations of our Maintenance team. This includes overseeing and assisting with the day-to-day tasks and activities related to maintenance work. You will contribute to the smooth delivery of the section for our clients, specified performance criteria and timescales, whilst ensuring full compliance. You will be required to provide regular reports relating to service delivery and performance. This role often involves supporting the maintenance team with resources, tracking performance metrics, managing contracts, and coordinating between different departments.

Accountabilities/Responsibilities:

• Using order management system (service connect) through the day to log orders, track work progress, and instruct works to subcontractors.
• Supporting the current team of contract administrators.
• Monitor and report on the performance of maintenance activities through Key Performance Indicators (KPIs).
• Assist with recruitment processes.
• Supervise maintenance staff and contractors, ensuring they are trained and supported.
• Assist with IT within the section of business.
• Manage risk assessments and safety audits for maintenance operations.
• Create statistic information from management systems and report to Operations managers.
• Support Customer Care Manager analysing client feedback.

Key Skills & Experience:

• Work under pressure in a fast paced and demanding environment.
• Prioritise tasks and work to tight deadlines.
• Attention to detail and strong organisation skills.
• Experience in a maintenance or facilities management role, with leadership or management responsibilities.
• Strong leadership skills to manage a team and collaborate across departments.
• Ability to address operational challenges and find effective solutions quickly.

This position offers an exciting opportunity for individuals looking to advance their careers in a dynamic environment while contributing significantly to the success of the organisation.